Welcome to the Customer Service and Field Safety: Essential Skills for CCR&R Staff training. During this training you will learn the importance of providing excellent customer service to child care providers and families in Illinois. You will also learn how to prioritize safety as you interact with members of the community.
Topics of instruction in this course will be:
- Explore successful ways of interacting with families and providers while providing excellent customer service
- Discover effective de-escalating strategies and learn to defuse tense situations
- Explore techniques to remain safe while interacting with the community
To receive credit for taking this training, you must complete all of the electronic presentations, assignments, and assessments. There is a certificate you may print out for your records upon completion of the training.
Contact Hours: 1 hour Gateways Content Areas: G (1 hour) CDA Content Areas: 6 (1 hour)
