Online Learning Course Assistance
Please be aware that we cannot resolve or provide support for technical issues with your local computer, network or operating systems. Contact a computer specialist in your area for assistance with those issues.
This page provides common troubleshooting practices, hardware requirements, software requirements, and additional information that can help make your online learning experience as successful as possible.
A basic knowledge of personal computers is expected of online learners. Limited assistance is available to resolve issues related to the learning software and course organization. Assistance is not available to explain basic computer skills such as saving documents, uploading documents, dragging and dropping files, etc. If you do not have a basic proficiency with computers, we encourage you to either find someone to assist you with the course or pursue face-to-face training. Computer skills tutorials are available online at: http://www.gcflearnfree.org/basic-computer-skills/
Please review the options in the links below when you encounter difficulty completing a course.
Frequently Asked Questions
Check here to see if your questions about online learning have already been answered!
Due to the wide variety of mobile devices and software, we cannot guarantee compatibility. We do not offer additional assistance for online learning on mobile devices.
Mobile compatible courses should work in your mobile device's default internet browser. If you do encounter issues, the following software might provide additional solutions. If these options do not help, try moving to a desktop or laptop computer.
Moodle Mobile - This app is available in your device's app store and might work for your device within the training environment.While more and more courses are becoming mobile compatible, the best learning experience requires a larger screen than most smartphones or small tablets. We continue to recommend a desktop or laptop computer for all courses.
Hardware refers to the physical machinery and devices that make up a computer system, including the central processing unit, video card, sound card, monitor (visual display), keyboard and more.
The link below provides a list of the most important hardware requirements.
Software refers to the various kinds of programs used to operate computers and related devices. It could include the operating system (Windows, Mac, iOS, Android, etc.), internet browser (Explorer, Firefox, Chrome, Safari, etc.), word processors, file viewers, etc.
The link below provides a list of the most important software requirements for the Gateways i-learning System.
Online learning is quite different than face-to-face learning experiences. There are a number of things to consider as you prepare to complete Gateways i-learning courses.
If you are unable to resolve an issue using the information on this page, please contact us at firstname.lastname@example.org.
Please include the following information in the email:
- Full name
- Registry membership number
- A description of the problem that occurred
- The course and activity where you experienced the problem
- The date and time the problem occurred
- The computer/device and internet browser you are using