Online Learning Course Assistance
Please be aware that we cannot resolve or provide support for technical issues with your local computer, network or operating systems. Please contact a computer specialist in your area for assistance with those issues.
This page provides tools, resources, and information you can use to resolve most problems you encounter in the Gateways i-learning System online training environment. Information is provided about common troubleshooting practices, hardware requirements, software requirements, and additional information that can help make your online learning experience as successful as possible.
A basic knowledge of personal computers and technical literacy is expected of online learners. Limited assistance is available to resolve issues related to the learning software and course organization. Assistance is not available to explain basic computer skills such as saving documents, uploading documents, dragging and dropping files, etc. If you do not have a basic proficiency with computers, we encourage you to either find someone to assist you with the course or pursue face-to-face training. Computer skills tutorials are available online at: http://www.gcflearnfree.org/basic-computer-skills/