Please be aware that we cannot resolve or provide support for technical issues with your local computer, network or operating systems. Contact a computer specialist in your area for assistance with those issues.
This page provides common troubleshooting practices, hardware requirements, software requirements, and additional information that can help make your online learning experience as successful as possible.
A basic knowledge of personal computers is expected of online learners. Limited assistance is available to resolve issues related to the learning software and course organization. Assistance is not available to explain basic computer skills such as saving documents, uploading documents, dragging and dropping files, etc. If you do not have a basic proficiency with computers, we encourage you to either find someone to assist you with the course or pursue face-to-face training. Computer skills tutorials are available online at: http://www.gcflearnfree.org/basic-computer-skills/
Please review the options in the links below when you encounter difficulty completing a course.
Check here to see if your questions about online learning have already been answered!
Due to the wide variety of mobile devices and software, we cannot guarantee compatibility. We do not offer additional assistance for online learning on mobile devices.
Mobile compatible courses should work in your mobile device's default internet browser. If you do encounter issues, the following software might provide additional solutions. If these options do not help, try moving to a desktop or laptop computer.
Moodle Mobile- This app is available in your device's app store and might work for your device within the training environment.
While more and more courses are becoming mobile compatible, the best learning experience requires a larger screen than most smartphones or small tablets. We continue to recommend a desktop or laptop computer for all courses.
Software refers to the various kinds of programs used to operate computers and related devices. It could include the operating system (Windows, Mac, iOS, Android, etc.), internet browser (Explorer, Firefox, Chrome, Safari, etc.), word processors, file viewers, etc.
The link below provides a list of the most important software requirements for the Gateways i-learning System.